wiki:MilestonesAndTickets

Version 1 (modified by Aaron Falk, 12 years ago) (diff)

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Hints on Updating Milestones and Tickets

Milestones are important measures of progress and are used to evaluate project success. It's important to keep the record of project progress current. Tickets and milestones on this site are the primary way for doing this. Here are some guidelines for how to update your progress:

  • Each milestone should have a ticket created for it once work has begun on it.
  • Tickets can be used for many purposes. Examples are:
    • Requesting a change in milestone due date or language
    • Identifying a dependency on another project
    • Providing an update on progress of an open milestone
  • Anyone with a wiki account can create a ticket. It is expected that project staff and the GPO will create and update tickets.
  • It is important that the ticket is assigned to the correct milestone and owner.
  • A useful view for checking the tickets associated milestones is Active Tickets by Milestone.
  • Ticket associated with overdue milestones should be updated frequently (e.g., 2-3 times per month).
  • Only the GPO can mark a milestone as complete. Once a project believes it has achieved a milestone, send email to your GPO system engineer indicating this. If the milestone is overdue, the email should point to a ticket with updated progress. (This is a good practice under any conditions.) If the system engineer agrees the milestone is complete, they will update the milestone entry and the listing on the project page.
  • To create a ticket that notes a dependency on another project, create a ticket, associate it with one of your milestones, assign the owner to be the PI of the other project, add text that describes the dependency.