Changes between Initial Version and Version 1 of SERVICEDESK

04/05/12 15:07:50 (9 years ago)




    v1 v1  
     1== Project Number ==
     5== Project Title ==
     6GENI Operations Service Desk Support [[BR]]
     7a.k.a. SERVICEDESK
     9=== Technical Contacts ===
     11'''PI''': Marianne Chitwood, Indiana University, [[BR]]
     15=== Participating Organizations ===
     17Indiana University  [[BR]]
     22=== GPO Liaison System Engineer ===
     24'''GPO System Engineer:'''  [ Heidi Dempsey]
     26== Scope ==
     28This project will provide GENI experimenters with a help desk that is available 24x7x365 and will serve as a single point of contact to report problems related to use of the GENI and provide coordination and communications among projects.  This GENI Operations Service Desk will build on work of the GENI Meta-Operations Center (GMOC) and will be the first point of contact for reporting problems with inter-aggregate and inter-control framework slices.  The service desk will work with the GMOC to perform GENI-wide operational tasks such as emergency shutdown or isolation and to provide regular GENI operational reports.
     30=== Current Capabilities ===
     32BRIEF descriptions of resources/functions/tools that are available to anyone in the GENI community
     34== Milestones ==
     36== Spiral 4 ==
     40== Project Technical Documents ==
     42Links to wiki pages for the project's technical documents go here.  List should include any document in the working groups, as well as other useful documents.  Projects may have a full tree of wiki pages here.
     44=== Quarterly Status Reports ===
     48due 31Dec09: [wiki:ProjTemp-4Q09-status 4Q09 Status Report]
     50=== Spiral 2 Connectivity ===
     52Links to wiki pages about details of infrastrcture that the project is using (if any).  Examples include IP addresses, hostnames, URLs, DNS servers, local site network maps, VLANIDs (if permanent VLANs are used), pointers to public keys.  GPO may do first drafts of any of these and have the PI correct them to bootstrap.  May also include ticket links for pending or known connectivity issues.  Many projects will have a full tree of wiki pages here.
     55=== Related Projects ===
     57[http://URL Project-Name]
     58Includes non-GENI projects.