Changes between Version 1 and Version 2 of OperationsProcedures/StitchingComputationService
- Timestamp:
- 09/13/16 09:07:59 (8 years ago)
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OperationsProcedures/StitchingComputationService
v1 v2 1 GENI Stitching Computation Service 1 [[PageOutline(1-3)]] 2 = GENI Stitching Computation Service = 2 3 3 4 The GENI SCS (Stitching Computation Service) runs on geni-scs.net.internet2.edu and allows experimenters to reserve GENI resources across multiple domains. … … 5 6 Issue can be received via monitoring systems and by reporting. 6 7 7 Monitoring:The SCS is directly monitored by GlobalNOC Nagios of the Internet2 host. GMOC techs will see alarms on the host geni-scs.net.internet2.edu in Alertmon.8 == Monitoring: == The SCS is directly monitored by GlobalNOC Nagios of the Internet2 host. GMOC techs will see alarms on the host geni-scs.net.internet2.edu in Alertmon. 8 9 9 GENI Type Prioritization 10 == GENI Type Prioritization == 10 11 11 SCS Failure: Critical Issue. During an outage all stitching is unavailable12 Site failure: High priority. Prevents one or more sites from setting up layer2 GENI stitching connections.13 ExoGENI to ExoGENI failure: High priority. Issue prevent ExoGENI to ExoGENI connections using ExoGENI stitching.12 - SCS Failure: Critical Issue. During an outage all stitching is unavailable 13 - Site failure: High priority. Prevents one or more sites from setting up layer2 GENI stitching connections. 14 - ExoGENI to ExoGENI failure: High priority. Issue prevent ExoGENI to ExoGENI connections using ExoGENI stitching. 14 15 15 16 … … 18 19 GMOC will need to create a ticket and record the below 19 20 20 Gather Alarm information21 Host Name22 Service23 Time stamps24 Logs21 * Gather Alarm information 22 * Host Name 23 * Service 24 * Time stamps 25 * Logs 25 26 26 27 27 28 Ticket will be sent to Internet2 to troubleshoot and resolve. 28 29 29 Reported Issue 30 == Reported Issue == 30 31 31 32 GMOC will need to create a ticket and record as much of the below information as possible. 32 33 33 Initial reporters contact information. Verify in the GMOC DB34 Name35 Organization36 GENI Site Name37 Phone Number38 Email Address39 When did this start?40 Symptoms and Impact to GENI41 Criticality of Issue (priority for expected response time)42 single experimenter issues are defaulted to Elevated - Priority 343 Tutorials, Reservations, Classes are defaulted to High - Priority 234 * Initial reporters contact information. Verify in the GMOC DB 35 * Name 36 * Organization 37 * GENI Site Name 38 * Phone Number 39 * Email Address 40 * When did this start? 41 * Symptoms and Impact to GENI 42 * Criticality of Issue (priority for expected response time) 43 * single experimenter issues are defaulted to Elevated - Priority 3 44 * Tutorials, Reservations, Classes are defaulted to High - Priority 2 44 45 45 46 46 Note:While GMOC is 24x7 GENI and its partners operate on normal business hour model. This means no anticipated after hours support or responses from other GENI members.47 '''Note:''' While GMOC is 24x7 GENI and its partners operate on normal business hour model. This means no anticipated after hours support or responses from other GENI members. 47 48 48 49 GMOC will create ticket and begin triage steps 49 50 50 GMOC to determine "does the site support stitching?" This is verified on the GMOC WIKI "http://groups.geni.net/geni/wiki/GeniNetworkStitchingSites"51 After GMOC works with the sites to verify of both endpoints are supported.52 For EXO-EXO endpoints, SCS cannot be used.53 Escalate to the appropriate rack teams (ExoGENI, InstaGENI)54 Request ticket is sent to Internet2 for investigation.55 Ticket priority is set by Criticality of issue (single user vs. tutorial)56 Follow up with the parties during next business day until the issue has been resolved.57 Update Ticket58 Send Notification to the community59 Determine if after action report is needed60 Close ticket51 * GMOC to determine "does the site support stitching?" This is verified on the GMOC WIKI "http://groups.geni.net/geni/wiki/GeniNetworkStitchingSites" 52 * After GMOC works with the sites to verify of both endpoints are supported. 53 * For EXO-EXO endpoints, SCS cannot be used. 54 * Escalate to the appropriate rack teams (ExoGENI, InstaGENI) 55 * Request ticket is sent to Internet2 for investigation. 56 * Ticket priority is set by Criticality of issue (single user vs. tutorial) 57 * Follow up with the parties during next business day until the issue has been resolved. 58 * Update Ticket 59 * Send Notification to the community 60 * Determine if after action report is needed 61 * Close ticket