Changes between Version 1 and Version 2 of OperationsProcedures/StitchingComputationService


Ignore:
Timestamp:
09/13/16 09:07:59 (8 years ago)
Author:
adaadwil@indiana.edu
Comment:

--

Legend:

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  • OperationsProcedures/StitchingComputationService

    v1 v2  
    1 GENI Stitching Computation Service
     1[[PageOutline(1-3)]]
     2= GENI Stitching Computation Service =
    23
    34The GENI SCS (Stitching Computation Service) runs on geni-scs.net.internet2.edu and allows experimenters to reserve GENI resources across multiple domains.
    … …  
    56Issue can be received via monitoring systems and by reporting.
    67
    7 Monitoring: The SCS is directly monitored by GlobalNOC Nagios of the Internet2 host. GMOC techs will see alarms on the host geni-scs.net.internet2.edu in Alertmon.
     8== Monitoring: == The SCS is directly monitored by GlobalNOC Nagios of the Internet2 host. GMOC techs will see alarms on the host geni-scs.net.internet2.edu in Alertmon.
    89
    9 GENI Type Prioritization
     10== GENI Type Prioritization ==
    1011
    11     SCS Failure: Critical Issue.  During an outage all stitching is unavailable
    12     Site failure: High priority. Prevents one or more sites from setting up layer2 GENI stitching connections.
    13     ExoGENI to ExoGENI failure: High priority. Issue prevent ExoGENI to ExoGENI connections using ExoGENI stitching.
     12    - SCS Failure: Critical Issue.  During an outage all stitching is unavailable
     13    - Site failure: High priority. Prevents one or more sites from setting up layer2 GENI stitching connections.
     14    - ExoGENI to ExoGENI failure: High priority. Issue prevent ExoGENI to ExoGENI connections using ExoGENI stitching.
    1415
    1516
    … …  
    1819GMOC will need to create a ticket and record the below
    1920
    20     Gather Alarm information
    21         Host Name
    22         Service
    23         Time stamps
    24         Logs
     21   * Gather Alarm information
     22        * Host Name
     23        * Service
     24        * Time stamps
     25        * Logs
    2526
    2627
    2728Ticket will be sent to Internet2 to troubleshoot and resolve.
    2829
    29 Reported Issue
     30== Reported Issue ==
    3031
    3132GMOC will need to create a ticket and record as much of the below information as possible.
    3233
    33     Initial reporters contact information. Verify in the GMOC DB
    34         Name
    35         Organization
    36         GENI Site Name
    37         Phone Number
    38         Email Address
    39     When did this start?
    40     Symptoms and Impact to GENI
    41     Criticality of Issue (priority for expected response time)
    42         single experimenter issues are defaulted to Elevated - Priority 3
    43         Tutorials, Reservations, Classes are defaulted to High - Priority 2
     34    * Initial reporters contact information. Verify in the GMOC DB
     35       * Name
     36       * Organization
     37       * GENI Site Name
     38       * Phone Number
     39       * Email Address
     40    * When did this start?
     41    * Symptoms and Impact to GENI
     42    * Criticality of Issue (priority for expected response time)
     43       * single experimenter issues are defaulted to Elevated - Priority 3
     44       * Tutorials, Reservations, Classes are defaulted to High - Priority 2
    4445
    4546
    46 Note: While GMOC is 24x7 GENI and its partners operate on normal business hour model. This means no anticipated after hours support or responses from other GENI members.
     47'''Note:''' While GMOC is 24x7 GENI and its partners operate on normal business hour model. This means no anticipated after hours support or responses from other GENI members.
    4748
    4849GMOC will create ticket and begin triage steps
    4950
    50     GMOC to determine "does the site support stitching?" This is verified on the GMOC WIKI "http://groups.geni.net/geni/wiki/GeniNetworkStitchingSites"
    51     After GMOC works with the sites to verify of both endpoints are supported.
    52         For EXO-EXO endpoints, SCS cannot be used.
    53     Escalate to the appropriate rack teams (ExoGENI, InstaGENI)
    54     Request ticket is sent to Internet2 for investigation.
    55         Ticket priority is set by Criticality of issue (single user vs. tutorial)
    56     Follow up with the parties during next business day until the issue has been resolved.
    57         Update Ticket
    58         Send Notification to the community
    59         Determine if after action report is needed
    60         Close ticket
     51   * GMOC to determine "does the site support stitching?" This is verified on the GMOC WIKI "http://groups.geni.net/geni/wiki/GeniNetworkStitchingSites"
     52   * After GMOC works with the sites to verify of both endpoints are supported.
     53       * For EXO-EXO endpoints, SCS cannot be used.
     54   * Escalate to the appropriate rack teams (ExoGENI, InstaGENI)
     55   * Request ticket is sent to Internet2 for investigation.
     56       * Ticket priority is set by Criticality of issue (single user vs. tutorial)
     57   * Follow up with the parties during next business day until the issue has been resolved.
     58       * Update Ticket
     59       * Send Notification to the community
     60       * Determine if after action report is needed
     61       * Close ticket