Version 13 (modified by Hussamuddin Nasir, 6 years ago) (diff)




I see a message "Failed to logon to the Genidesktop" when using my Geni Portal login ?

Make sure you can login to the GENI Portal and the GENI Portal is not under maintenance.
If you need additional assistance , please email

After login , i see some of my slices , but not all of them.

Make sure your have all the relevant checkboxes checked under "Work With Your Slices" on the Slice List page

No image "slicelist_checkboxes.png" attached to GD

In the above screenshot, "Mine" refers to all slice created by you whereas "Others" refers to all slices

  • on which you have been designated as a member you the original creator,
  • or assigned the role of an "Project Admin" which automatically makes you a member of all slices created by any member of the project your belong to.

How do i renew (or edit Slice Membership) my slice ?

No image "adv1.png" attached to GD

No image "adv2.png" attached to GD

My SSH windows and graphs don't show up/work

Did you see a pop up tab/window in your browser before you were taken to the Genidesktop page with the graph and SSH menus. If not, then you may have to disable the popup blocker in your browser. These services run on the GN Node under apache's web server that runs using a self-signed certificate. This has to be accepted by you when presented in the browser.

In Google Chrome
No image "cert_accept_chrome.png" attached to GD

In Mozilla Firefox
No image "cert_accept_firefox.png" attached to GD

You may see multiple pages like these , one from each Global Node (or GN Node) if your slice has nodes from multiple aggregates (AM) . You have to accept each one of them (Self signed cert pages). If you know that you have already accepted these pages and still have problems please email for help. If you missed or cannot see the pages to accept the Self Signed certificate messages, close the tab or window that has the genidesktop webpage and launch the page again. Make sure to watch for it this time.

Known Issues (and possible workarounds)



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