= Session Theme: Experiment Support, Training, Education and Curriculum Development = '''Working group chairs: James Griffioen and Jeannie Albrecht''' == Preliminary Agenda == * Intro (10 mins) * Introductory remarks about the theme and its relevance to Spiral 3 * Present agenda * Building on Experience (30 mins) * Short talks from groups that currently support users to find out what support they offer and the type of questions they get from users * Rob Ricci * Justin Cappos * [attachment:WAIL-support.pdf Joel Sommers] * [attachment:TeraGrid-UserSupport.pdf Amit Majumdar (TeraGrid Advanced User Support Services)] * Panel: What Should we Support? (30 mins for panel + 20 mins for Q&A) * Each panelist will have a slide deck that answers a predefined set of questions about user support, training and curriculum support. * Jad Naous * John Hartman * Mark Berman * Ted Faber * Summary and Wrap-Up (5 mins)