Changes between Version 21 and Version 22 of GENIMonitoring

Timestamp:

05/23/17 15:25:15 (7 years ago)

Author:

lnevers@bbn.com

Comment:

--

GENIMonitoring

@@ -28 +28 @@
 == Getting help ==
 
-<<insert instruction for reporting a problem>>
+To get help on a monitoring issue, to get a new monitoring system account, or help with a forgotten password, please contact help@geni.net.
 
-<<insert instruction for viewing existing known issues>>>
+Is you are experiencing a problem with the monitoring system, please report the problem to the [http://globalnoc.iu.edu/gmoc/index.html Global Meta Operations Center (GMOC)] at gmoc@grnoc.iu.edu. See the [http://globalnoc.iu.edu/gmoc/index/support.html GMOC Support] page for instructions on reporting a problem or current calendar of outages. >>
 
-<<insert contact information for help>>
+Known issues can be seen at the:
+ - [http://trac.gpolab.bbn.com/ops-monitoring/report GPO monitoring] site.
+ - [https://tick.globalnoc.iu.edu/fp_tools/public_ticket_viewer/index.cgi?proj=126 GMOC ticket viewer} 
+
+Monitoring outages can be seen at the GMOC locations:
+ - [http://tick.globalnoc.iu.edu/public_tools/cals/public/gmoc/www/month.php?cal[]=Unscheduled Unscheduled Outage] 
+ - [http://tick.globalnoc.iu.edu/public_tools/cals/public/gmoc/www/month.php?cal[]=Scheduled Scheduled Outage]