wiki:GENIExperimenter/CommunityMailingList

Version 9 (modified by sedwards@bbn.com, 6 years ago) (diff)

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GENI Experimenters community support mailing list

GENI Experimenters is a community-supported mailing list for discussion of questions of concern to GENI experimenters.

Joining the group

Visit this group (including sign up and managing preferences) at http://groups.google.com/group/geni-experimenters.

Asking questions

To post to this group, send email to geni-experimenters@googlegroups.com.

To ensure a prompt and useful answer, questions should include as many of the following as possible:

  • type of account you are using (portal, emulab.net, pgeni.gpolab.bbn.com, PlanetLab)
  • the tool you are using (portal, Flack, flukes, omni, GIMI, GEMINI, LabWiki, etc)
  • your slice name or URN
  • aggregates you are using
  • a detailed description of what went wrong including any error messages

Answering questions

Anyone who is a member of the group may do any of the following items.

Here is a typical workflow:

  1. Experimenter sends a question to geni-experimenters@googlegroups.com
  2. Someone from the community will respond.
  3. If the question has a clear "right person" to answer, the email can be assigned to the appropriate person via the web interface.
  4. Assignee gets email asking them to answer the message.
    1. If assignee is willing to respond, assignee responds (via email or web interface)
    2. Otherwise, assignee reassigns to someone else
  5. Once the thread dies down, someone marks the thread "Completed" (via the web interface)

At any time:

  • Anyone who is a member of the group, can add tags (selecting from existing where appropriate) via web interface
  • In addition to marking threads as "Completed", anyone can mark them as "Duplicate" or "No action needed". This does not generate email, so you still need to reply to the experimenter.