Version 4 (modified by 10 years ago) (diff) | ,
---|
GENI Experimenters community support mailing list
GENI Experimenters is a community-supported mailing list for discussion of questions of concern to GENI experimenters.
Joining the group
Visit this group (including sign up and managing preferences) at http://groups.google.com/group/geni-experimenters.
Asking questions
To post to this group, send email to geni-experimenters@googlegroups.com.
To ensure a prompt and useful answer, questions should include as many of the following as possible:
- type of account you are using (portal, emulab.net, pgeni.gpolab.bbn.com, PlanetLab)
- the tool you are using (portal, Flack, flukes, omni, GIMI, GEMINI, LabWiki, etc)
- your slice name or URN
- aggregates you are using
- a detailed description of what's wrong including any error messages
Answering questions
Anyone who is a member of the group can any of the following items.
Here is a typical workflow:
- Experimenter sends a question to geni-experimenters@googlegroups.com
- Hopefully someone from the community will respond.
- If no one responds in a timely fashion or if the question has a clear "right person" to answer, someone (probably a moderator) assigns email to an appropriate person via the web interface.
- Assignee gets email asking them to answer the message.
- If assignee is willing to respond, assignee responds (via email or web interface)
- Otherwise, assignee reassigns to someone else
- Once the thread dies down, someone (probably a moderator) marks the thread "Completed" (via the web interface)
At any time:
- Anyone who is a member of the group, can add tags (selecting from existing where appropriate) via web interface
- In addition to marking threads as "Completed", anyone can mark them as "Duplicate" or "No action needed". This does not generate email, so you still need to reply to the experimenter.