Changes between Version 9 and Version 10 of GENIExperimenter/CommunityMailingList

Timestamp:

11/19/13 10:00:14 (10 years ago)

Author:

sedwards@bbn.com

Comment:

--

GENIExperimenter/CommunityMailingList

@@ -7 +7 @@
 
 == Asking questions ==
-To post to this group, send email to [mailto:geni-experimenters@googlegroups.com].
+
+''Before asking a question'', go to the [http://groups.google.com/group/geni-experimenters google groups page] and search to see if a similar question has already been answered.
+
+If you can't find an answer to your question, send email to [mailto:geni-experimenters@googlegroups.com]. 
 
 To ensure a prompt and useful answer, questions should include as many of the following as possible: 
@@ -17 +20 @@
 
 == Answering questions ==
+   Please help by responding to questions you know the answer to.  You can respond by replying to an email or via the [http://groups.google.com/group/geni-experimenters web interface].
 
-Anyone who is a member of the group may do any of the following items.  
 
-Here is a typical workflow:
- 1. Experimenter sends a question to geni-experimenters@googlegroups.com
- 2. Someone from the community will respond.
- 3. If the question has a clear "right person" to answer, the email can be assigned to the appropriate person via the web interface.
- 4. Assignee gets email asking them to answer the message. 
-  a. If assignee is willing to respond, assignee responds (via email or web interface)
-  b. Otherwise, assignee reassigns to someone else
- 5. Once the thread dies down, someone marks the thread "Completed" (via the web interface)
-
-At any time:
- * Anyone who is a member of the group, can add tags (selecting from existing where appropriate) via web interface
- * In addition to marking threads as "Completed", anyone can mark them as "Duplicate" or "No action needed".  This does not generate email, so you still need to reply to the experimenter.
-